Took out an annual travel policy and honestly declared our situation. Five months later, husband is diagnosed with a cancer. We postpone one holiday but leave others booked for later in the year. Contact Admiral who say that they cannot provide cover (sorry - they already did when I took out the policy????) then try to force ME to say that I want to cancel the insurance. NO - I don't want to cancel anything - I just want what we paid for ie insurance cover for holidays which we have already booked. We don't want to cancel - and nor have we been advised. by the medical professionals that we cannot travel - but seemingly Admiral know best and have decided that they will only provide cover if we cancel the holiday. This is just bullying. Policy is now cancelled, then they have the cheek to refund only part of the money. I totally failed to see what they have provided at all, but have still taken money.
Look at the reviews. The high stars are awarded by people who have simply taken out a policy. Everything which is poor is from those 'customers' who have tried to have any subsequent interaction with Admiral. Speaks volumes.
Not only will we NEVER use this shower again, I am very clear to inform everyone I know of our experiences.
Completely disgusted.
Reviewed on: 21st October 2022
