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Name: Sharon Breen

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Beyond appalling: they treat bereaved families with contempt

Beyond appalling. My experience with this inept organisation following my mother's death in August beggars belief. I've sent emails, phone calls, their official forms and I'm still waiting for help! The bereavement department doesn't answer emails, doesn't have a phone number, refuses to release information on the money owed to my mother's estate unless I supply my bank account (contrary to official advice for executors) and, to crown it all, sent me five duplicate standard letters today costing their members several pounds and not answering the questions I'd asked in any way shape or form. I hope the CEO is proud of this shocking excuse of an outfit he presides over. They are treating bereaved families with contempt. Reviewed on: 21st October 2022