I purchased travel insurance prior to going on holiday back in May. Unfortunately I broke my foot in 3 places whilst away. Put all documents onto their portal as requested, but this wasn't good enough. Then requested all again by email!!! Took over 2 months to settle a small claim with lots of phone calls. They even said they had called me back, when they hadn't....... Going on holiday again in November and called them just to check that I was still covered. Spoke to a chap in India, who said they knew nothing of my claim and I needed to advise them again otherwise I would not be covered. I said as you have paid out you must know about it, and it is not my problem that your company is so incompetent that one office does not talk to the other, and if this is the case I should been made aware at the time I made the claim, or it should be in big print in the insurance details. He also wanted to charge me an extra £68. I told him to cancel my policy immediately as I have no confidence that if I was ill on holiday they would pay up. They are a bunch of crooks only interested in stealing your money and wanting even more. I felt sorry for the poor guy in India who was only doing his job. I have raised a complaint, but all they do is lie and tell you they have tried to contact you followed by a pre-printed letter.
Reviewed on: 22nd October 2022
