They say an insurance company is only as good as its claims processing. Admiral’s claims processing is appalling. My wife badly broke her ankle less than two weeks prior to our going on holiday. She needed an operation to fix it which required some metalwork and then was not allowed to travel. We submitted what we thought should be a straightforward holiday cancellation claim. Wrong. The amount of paperwork required was unbelievable. It’s almost as though it is designed to encourage policyholders not to bother claiming or just give up. I made umpteen phone calls to Admiral to find out what was happening to our claim. Unfortunately, the people answering the claims lines can only tell you what it says on the file on their screen. They all promised to find out and call me back. Without exception not one called me back. When asking to speak to a manager, they can’t put you through to one, they have to submit a request that a manager calls you. Of course, no one called. Eventually the claim was paid after nearly five months. Won’t be using Admiral again – appalling service.
Reviewed on: 7th November 2022
