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Name: Lucy Darby-Smith

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Poor experience. We have paid for 2 years and have not made a claim. We have now moved house and they are charging a large premium as a result of the postcode change. Our previous house had no driveway, poor security and the front door opened straight out onto a busy road. Our new house is a 2 minute walk away from the previous house (no change to Vet catchment area / local area), but has good security, a driveway and is located in a much quieter col-de-sac. John Lewis are trying to charge us significantly more and even used a 'busy road' as an example of why this might happen in the generic response they sent us. Reviewed on: 7th November 2022
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Lucy Darby-Smith