Poor experience, ordered products from Currys 05/11/22 which were systematically cancelled the same day due to issues with systems and stock. Was told I could re order the products in store on the 06/11/22 but was unable to do so because creation finance credit had processed the transaction as if I was in possession of the product, so the credit balance reflects the deduction of the transaction that was cancelled. Currys reassured me on that same particular day it takes 48 hours to clear.
Fast forward 72 hours at the date of this message and creation finance have still not cleared the available credit. I have contacted customer services three separate times to resolve this. Incompetence of the highest order and is a good reflection of a poor infrastructure. I would avoid using this type of financial lender during peak economic purchasing times (Christmas etc) because if orders are cancelled / refunded it will take their business a very long time to rectify the financial side of things and you will undoubtedly miss promotions / stock availability due to their sluggishness.
Reviewed on: 9th November 2022
