Smart Money People Logo

Member Profile

Name: C

About you (What is this?)

Most Recent Reviews (1/1)

View All 

Worst customer service ever

1
Would give ZERO stars if you let me. Sent forms to set up fixed rate bond account, as for 16 year old they required further ID. Sent 3 proofs within 10 days and had acknowledgement letter, 3 days later they return cheque saying they haven’t received ID and can’t open account! Phoned them to be held as number 58 in a queue! Instead sent letter explaining above and returned cheque and they totally ignored everything and returned it once again with a new application form for a lower rate bond and asking for ID again!!!! Now contacting financial ombudsman as this is a disgrace for future customers. Our money will be invested elsewhere now! Reviewed on: 30th November 2022
C's avatar
C