My car would not start so I called for someone to come out. I was not aware that my tax had run out due to moving house and I was charged £161 instead of the £30 excess. Even though I could pay the tax immediately, they wouldn't budge. The mechanic arrives, takes 2 minutes to look at the engine and decides the battery is at fault. Jump-start the car but doesn't look at anything else. The car doesn't want to start up again without the jump leads but he says the alternator is fine, it just needs a new battery and I can drive to a garage to buy one. So I take the car and on the way the car completely breaks down. No power, nothing. I phone them again, obviously the mechanic has made a mistake and now I'm stranded, in a dangerous place. To my surprise and astonishment they didn't want to know and wanted another few hundred pounds to come out again as they said they wouldn't come out for the same problem twice. But if the mechanic had checked properly he would have advised me that the car needed towing to a garage to be fixed, not driven. I was so disgusted with them, I called another company to tow the car, costing me another £150! They say they provide such fantastic service but this is beyond abominable.
Reviewed on: 4th December 2022
