I am a single mum of two children who is desperate to sort her account due the negative affects this is having to mine and my childrens life's then today POCKIT have told me if you send more than one email they class this as SPAM..
Please avoid yourself this Heartache and stress this bank really doesn't care.
I have asked my email be changed this was not done, so now they say my reviews are fake.
I can see there's endless people having these problems.
I have asked my account either be unlocked or closed and funds immediately be transferred to another account.
I have also spoken to the financial Ombudsman and also the FCA and provided them with all the evidence to support my complaint. They are extremely keen to hear from people in the same position. I have tried to contact pockit for over two weeks sent approximately 58 ticket requests in excess of 79 chat messages and also in excess of 51 emails.
To have no response.....
I have explained in detail my situation. They have all the information they requested this has been sent on three separate occasions. They have also authorised my benefits payment. So clearly they are still accepting payments. I have been recommended to continue emailing etc and the two separate investigation departments will honour my complaint
Maybe by writing this they might sort this out.
I have also been advised to share this to as many platforms as possible in order to make people aware.
Reviewed on: 9th December 2022
