I contacted, as an existing customer, to add a new EV car to my policy. How ever, because the car is vastly different to the car I currently drive I wanted to carry on using my current vehicle for my longer commutes for a month or so until I was familiar with all the technology in the EV. After 3 web chats and 2 phone calls, Policy Expert confirmed that they do not provide multi car policy! So, I had to insure my new EV with another insurance company and keep my original insurance running with Policy Expert until I cancel. Policy Expert would then not send my NCB 20+yrs to my other insurance company because of insurance compliance! I pay my insurance annually and had 8ths left, but a charge of £60.00 applies because I have to cancel a policy that I really did not want to cancel, but, Policy Expert could not facilitate my request, so I had no alternative. So, £60 to cancel, who’s paying me for my time it’s taken to sort this out? The insurance industry is arrogant and self centred and cares little about the customer. Here I am, trying to be a sensible and caring road user and being penalised! What a total shambles!!!!
Reviewed on: 16th December 2022
