Write a review

Member Profile

Name: Heather Skinner

Most Recent Reviews (2/2)

View All

Helpful and reliable

Staff have always been helpful, whether we have gone to them with queries, problems or about changing our accounts. Extra effort is made to retain customers and reward long standing customers Reviewed on: 5th April 2017

Great product but rubbish customer service and technology

Opted for a new Post Office Credit Card after seeing a very long 0% deal (24 months) which was, and still is great. However, they 'lost' my first payment back to them paid online and they issued a default payment to my account. After 4 very long phone calls with conflicting advice, they 'found' the payment and issued a refund of it but were only unable to remove the default after 2 more long phone calls. The App that is available for management of the account is also very poor, and requires reinstalling every few weeks. Overall, the deal available for the credit card is a good one, but should something go wrong the customer service and software they provide for managing the account are very poor.; Reviewed on: 14th November 2016