Saga was a 180 degree different experience from last year
1
Having previously had excellent service from Saga, on returning as a happy Customer to obtain a new Motorhome policy, the experience has been terrible. My new pre-owned motorhome purchase is not significantly different to my previous, but now I am asked to provide original purchase receipts and costs for security locks which I did not purchase. Saga have declined to quote because it has a television then say after me having to call that it's OK if it's on a bracket???. Lots of barriers from Saga that are a complete reversal of my previous experience with the company with my last year's insurance. I have a clean history, no claims, 12 years+ NCD etc. I have spoken again with Saga to try to get some common sense. The operators are very pleasant and try to be helpful, but it's as if they now work for a different company. If it is this difficult to get a quote, what kind of hell would it be to have to make a claim?
Sorry Saga. One previously loyal Customer is now going elsewhere!
Reviewed on: 27th January 2023
