I'm just going to explain my experience with Admiral insurance, in November I had an accident no other vehicles involved , which ended with my car being collected from a garage and being taken for storage by Admiral insurance. Admiral use a company called Copart which looks like a very reputable company as you would expect from a major insurance company like Admiral, unfortunately for me Copart subcontract to a company called West Midlands Machinery ltd (I wonder if Admiral are aware of this ) West Midlands collected my car and took it for storage to their "secure" storage location ( Unit A Sandfield Bridge, Brierley Hill DY5 4UG ) please use Google maps satalite view to look at this location and ask yourself would you be happy for your vehicle to be stored in this " professional storage location "for overnight storage before transferring to Copart ,I wonder why not straight to Copart 5- 10 minutes away . After about a week the vehicle was returned to me at the garage who were going to carry out the repairs but unfortunately on return the car was minus the expensive Catalytic converter (£1000 plus ) damaged bodywork and damaged alloy wheels this is only what I know about there could be more missing from the car . The mechanic refused to take the vehicle in the condition it was so returned to Copart. Copart say the damage and catalytic converter was already missing . Copart said they have carried out an internal investigation and supplied a word document saying vehicle was tracked from my garage to West Midlands Machinery ltd "secure" compound and then to Copart compound (10 minutes away ) and that's it ,surprise surprise have found themselves and West Midlands Machinery in the clear and state they did not remove any expensive parts or damaged the vehicle. As of yet Admiral are still looking into it . I believe someone thought that the vehicle was being scrapped for salvage and just helped themselves. Admiral need to do company checks on who they are getting to do their work because at the end of the day it is there responsibility and disappointed that a company like West Midlands Machinery can do work for Admiral.
Reviewed on: 31st January 2023
