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Name: Serena Bowles

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Used you for years - the first time I claim, you let me down.

I've been using this company for over ten years, mostly for backpacker insurance. This year my room in Goa got broken into, and some cash and an iPad was stolen (fortunately not my passport!). I did all the right things: got a police report (a major pain in India); submitted my claim; provided extra details when requested. It was then that I found out that cash is only covered if it is held in a safe. While this may be practical staying in certain countries, establishments aimed at backpackers - especially somewhere like India - do not provide safes. This information was buried deep in the small print. My sister works for an insurance broker, and even she didn't spot this when I asked her to look over the policy. I felt cheated, and will never ever use this company again. As backpacker insurance, the policy was not fit for purpose. Bad show, insureandGo. Very disappointing. Reviewed on: 29th August 2016