I don't know where to start. I've been a personal customer for 30 years, and set up a business account with them in 2022. I've always been in credit and my business is profitable. The experience with Barclays has been awful. They closed their local branch within weeks of my opening my account, leaving the nearest brannch more than 20 miles aways. An overdraft application has taken months to progress, despite having an offer made in the post in June. I'm being ghosted and ignored by the business banking team, who are simply unable to help. Considering other options as am fed up with chasing. This is not the 'hassle free' experience they spend millions of pounds selling to people. It feels like a mess, and they've lost me for good.
Reviewed on: 3rd February 2023
