Draw your own conclusion from this: I paid for breakdown cover with Drive24-7 and was then informed by Emergency Assist that I was not covered because they were no longer in partnership with Drive24-7 (this should have come from Drive24-7!). Attempts to contact Drive24-7 were not responded too - Mobile on answer phone and emails rejected? Then when I finally got a response it was to say that if I had taken out another breakdown policy (which of course I had) they would refund me the money paid in good faith. I got through to Emergency Assist without difficulty and managed to get a working email for Drive24-7. I then forwarded to them proof of my new policy so that a refund could be issued to me - Nothing, despite several wasted attempts! A thoroughly disappointing company.
Reviewed on: 13th March 2018
