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Name: Crocko

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Avoid like the plague - Once they have your money they block your account!

Opened an account as sounded like a perfect solution to manage finances of a shared ownership yacht, all pay in equally and each have debit cards for agreed expenditure. We signed up, all deposited cash. Set up first payment to pay surveyor. Next thing get notice of them cancelling the payment and suspending the account. They say pending identity verification but felt this should've been asked for up front. I sent photos of utility bill and driving licence but obscured account numbers for my data protection as don't see they're relevant. The documents prove me and my address etc. Have asked for closure of the account and return of my/our money but they're ignoring this. Have now registered complaint with FOS who seemed quite sympathetic. The whole thing feels like a scam. No freephone number. Their published complaint number is just their regular number that charges 9p/minute but haven't been able to get hold of anyone and there's no countdown of queue position etc. My experience explains their very low ratings. Reviewed on: 19th March 2018