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Name: A. Barnett

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Great customer service

5
We have been with More Than for a few years now. Our contents insurance with home emergency cover has recently proven invaluable. We contacted them to report what we thought was a water leak from a pipe to the toilet. The customer service was professional and courteous. A plumber came within a couple of hours, he then told us the problem was more serious, he couldn’t fix it immediately and took photos to send to More Than. We then recontacted More Than to find out what was happening to be told that the problem couldn’t be resolved over the weekend but as it was our only toilet that we would be offered overnight accommodation. The people dealing with this side of it contacted us swiftly, were very helpful and put my daughters mind at rest. The only downside for my daughter was that she had to try disinfecting the toilet area located behind a built in wall....not a pleasant or an easy task! However, so far the help from More Than has been seamless and of a very high standard. I hope it continues to the end of the repair, As it stands, we will definitely be insuring with them again next year, even though the premium will no doubt increase. So far, a price worth paying. Reviewed on: 25th March 2018
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A. Barnett