"AVOID AVOID AVOID!!!
I have been with them for a year and had NOTHING BUT TROUBLE!!
when getting the policy i was told i would need a black box which i was fine with, but i was assured there would be no curfew or timings on it as i work in a hotel so drive at all times of the morning and night. this was not the case and the main part of the black box score was about usage and what time of day i use my car, they then wanted to charge me for using my car at night.
it cost me £350 to change the car on my policy, while changing my policy over the phone i changed my address which cost nothing. i then notice they hadn't changed my address so i called again to change it and they wanted me to pay £500 just to change my address!!! They have been taking money out of my account without notifying me £50 here and there which i called about and they said it was due to my driving score. i check my driving score regularly on the dashboard which has always been around 8/10 every month but they refused to refund me.
nasty customer service who absolutely do NOT care!!
AVOID AT ALL COST!!!!!! AVOID AVOID AVOID!!
Reviewed on: 28th March 2018
