Whilst I have no reward schemes attached to the MBNA credit card, I do appreciate the ease of the online services and the telephone customer service is a credit to them. They have a UK call centre, they answer calls quickly and deal with queries in a friendly, professional manner. They were extremely helpful when I lost my wallet a year or so ago and got a replacement card to me very quickly.
Reviewed on: 30th August 2016
I took out my mortgage with HSBC 19 years. They were very helpful, explaining the different products to us and we took out an endowment mortgage. Everything went through quickly and smoothly and we were kept informed every step of the way. After a few years they contacted us to explain that the endowment policy wasn't likely to cover the mortgage after all, and after explaining the different options, switched us to a repayment mortgage. We have been satisfied with the information available and the clarity of mortgage statements. Also the ease of using online banking.
Reviewed on: 30th August 2016
Although the interest rate is very low, as with most savings accounts with most banks, I'm quite happy to be saving with HSBC as I think it is one of the more stable banks, so it feels quite safe. It is easy to use their online banking services and I can pay in, or transfer money, easily and the customer service is very good.
Reviewed on: 30th August 2016
