(Please excuse my English am not a native speaker)
My husband and I insured our car with this AWFUL Company about 9 months ago. After getting 2 warnings for speeding they decided to cancel our policy, (even though I can swear you guys that we were not speeding at all, but it's our word against theirs) which didn't really bother us because were paying the ridiculous amount of 211 pounds EVERY MONTH. So they sent us an email letting us know that in 7 days time they were going to cancel the policy, so we decided to cancel the policy before they do.
We cancelled the policy on the 8th of February and then GUESS WHAT? On the 12th they still took the monthly payment from us, 211 pounds when the policy was already cancelled. Of course we called them straight away and they told us that they were going to send us some kind of balance clarifying all the payments done, outstanding payments and cancellation fees the might have to be paid or of course if they were supposed to refund us some money. We wait for more than 3 weeks and the balance never arrived. We called them again and they said that they didn't send us the balance because there were no outstanding payments because everything was already paid, OF COURSE IT WAS PAID BECAUSE THEY STOLE US 211 pounds just because they wanted to keep collecting money from us. We asked them to send me this balance and they refuse to do it, they said that they were not able to send this balance because everything was paid and because his account department was somewhere in Asia. All we were asking for was to get the balance that they said they were going to send us and that never happen they absolutely refuse to do so.
MORE THAN, if you are reading this don't even bother replying back to our review, as you guys will see the reply absolutely the same to everybody which means they don't care about offering a good service to their customers all they want is your MONEY.
Reviewed on: 11th April 2018
