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Name: amanda

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Appalling

1
Absolutely appalling service when I initially took out the policy.. Had 6 requests for docs which I sent every time. Eventually received an email to say cancellation was in process as they had not received the relevant docs. Emailed again and received an email to say they had received the relevant docs. 24 hours later received an email to say policy was going to be cancelled as had not provided relevant docs!!! Finally received another email confirming they did infact have the relevant docs. This took up an unnecessary amount of my valuable time. Recently changed my car, called customer service to advise of changes and told to log into portal to make changes. I did and my account advised I could make changes but the site wasn't working. Had to call customer service again and was dealt with in a very abrupt manner. I felt I was an inconvenience. Cannot wait until I can renew my policy in August and WILL NEVER USE THIS COMPANY AGAIN. STEER WELL CLEAR! Reviewed on: 11th April 2018
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amanda