I Had a few minor problems with the bank and decided it may be worth upgrading to a premier account as it appeared to offer better benefits and service.
I rang and applied and after a combined hour of waiting and speaking to several people they decided that were too busy and promised a call back within 2 days.
Of course they did not do this and instead I had to contact the bank again this time to be told they did not deal with these applications but just walk into any branch and it could be done there and then
I live in a rural area and work long hours so getting to the bank is always problematic but I did as I was told and was then told they were too busy and had nobody to help and I should ring instead! I explained all that had happened and was told they would find somebody straight away. Two hours later I was still waiting, I walked over to the booth's where the staff meet with customers to find they had all gone to lunch
I left at this point
Reviewed on: 10th July 2016
