Smart Money People Logo

Member Profile

Name: Karim Shalak

About you (What is this?)

Most Recent Reviews (1/1)

View All 

Horrible Service and Overall Experience

1
I applied to open a business account 3 months ago and it is still not open. Not only do you have to wait 30 minutes every time you want to speak to someone, but they are all over the place seem to not be coordinating whatsoever internally between the different teams. Initially my application got delayed 1 month because THEY provided me with an incorrect W8-BEN form to fill out and only two weeks after completing it they came back to me to say that it was dated and I would need to fill a new one. How an institution of this scale is not organised enough to have the proper form on their website is unbelievable. I completed the entire application and provided the necessary documentation over 2 months ago. However, the individual who has been responsible for sending my application to the Checking Team within HSBC has sent it incorrectly twice. Also, for some reason, although I applied online, my application ended up in a branch and no HSBC employee can explain why. After two months of waiting and honestly hours of following up, today they got back to me and said that the application was being delayed because of a discrepancy in my home address. What is ridiculous is that I was only told about this 2 months after submitting my application when it should have been flagged straight away at the beginning. Word of advice - don't waste your valuable time trying to open a business account with HSBC. They're useless. Reviewed on: 13th April 2018