AVOID AVOID AVOID AVOID
Just awful, I have been in contact with Lloyds concerning my mortgage since February. I have not received promised calls, (apparently they have made them and voice messages) EE have told me I have not received anything. I arranged a payment holiday that didn't get put through properly. This incurred an incorrect direct debit! I then got a threatening letter about being in arrears when I wasn’t. Then I had to telephone them to reorganize my payment holiday. They said they were sorry, said they could do nothing about the impact they have made on my credit score although it was from all their mistakes! Each time I called I was given different information. I then called to chase all the calls they never made. I was again told they had but couldn't get through. Funny how I receive their text message from this number telling me I was going to receive the call I never received!! I put in a complaint that has been declined on most of the issues, I was given £150 based on the Epilepsy it has caused through stress, the impact it has had on my mortgage application with another broker and the worry and frustration we have insured through all of this. I have been told that the team leader to the advisors listened to these calls has been instructed to act upon their mistakes. That's it…9 months of being messed about..effect on my health and our future home..£150!!
Reviewed on: 25th October 2023
I have been with Lloyds Bank for 18 yrs with a mortgage. Never once missed a payment. This month February 2023 I asked for a payment holiday. We were told we had until 28th February to make our payment. We usually pay on the 1st. Because we had not paid in the first our mortgage holiday was refused. We told them this would make us struggle financially as we had something we needed to organise which would have us back in track. They refused. It seems 18 yes of paying without any missed payments is neither here nor there. This company will not help even the customers who have been good on their account! Very disappointing!
UPDATE
So we where told 23rd February that if we paid this months mortgage then we could gave a holiday. Then today 27th February I received a call saying we couldn't. That they apologise for getting our hopes up. That they sympathise with this and that and just verbal company non-sense. No help at all. They can't help due to the fact decent afford the mortgage!!! We haven't missed a payment in 18 years and just needed to get our new work contracts in order as the other person who had the other half of the mortgage abruptly stopped without warning us! DO NOT GET A MORTHAGE WITH THIS COMPANY..THEY DO NOT CARE ABOUT YOUR LOYALTY OR GIVE ANY SUPPORT. Unless you want to rack a bill up with a 0% interest rating that will kill your credit rating. That was as far as their generosity went...
Reviewed on: 27th February 2023
