After our company informed that a movement of our health insurance was to switch to CIGNA I was hesitent having not heard of them before. However, since falling very unwell I have found their service to be far better than the company we were previously with (Bupa) due to local (Scotland) staff in the call centre who are always so cheerful and willing to go into detail to clarify certain catches unlike most companies. They also send helpful texts or emails/ with reminders, authorisation numbers, guidelines of the insurance which is an added bonus when you are on the go/stuck in a hospital with no pen and paper to hand!
Reviewed on: 1st August 2016
