My dad's 3.5 ton van broke down with a snapped cam belt. He phoned Green Flag, they said they would pick it up the following day as he wasn't able to stay with the vehicle and had to go to work. He's been paying for this service for the past ten years. Their chap comes out today, takes one look at the van, groans and gets a tape measure out. He then says it's 6 inches too long and Green Flag will not allow him to recover it. He then gets on the phone for what seems like an age and leaves. My dad phoned Green Flag several times explaining what's happened, over and over again, to be told each time like they're working to a script that his van is 6 inches too long. Not only will they not pick up his van, but their only offer of compensation is to refund this year's premium. No mention of any kind of compensation for the past ten years when it was apparently not covered at all. They said, quite rudely, that it is his fault for not having read the booklet they sent out with the policy ten years ago. Nobody has an explanation for how, five years ago when the van had a puncture, it was picked up without any issues. My dad had been a very happy customer of Green Flag when his caravan and car were covered for many years before taking out the policy on the van. The service and the way he was patronisingly spoken to today has left him feeling like he has been the victim of a scam! SO IF YOU OWN A VAN YOU BETTER GET YOUR TAPE MEASURE OUT OTHERWISE YOU TOO MAY BE LEFT AT THE SIDE OF THE ROAD.
Reviewed on: 5th August 2016
