Terrible customer service... Called them and Informed about cancelling my insurance policy as I sold my car. They told me to email the request. No reply or confirmation even after two weeks. But, Instalment for insurance has been charged for next month too.
I had 5 more months left in my taxi insurance policy. But, customer care recommended not to cancel it and rather get no claim bonus (what a funny advice). They want me to keep the insurance on a car that I no longer own. Further, I was told I will not receive any refund and I will have to pay all remaining instalment for next 3 months even if I cancel the policy. What a rip off. In fact, I will have to pay £1,035 for cancelling a one year policy in 7 months. What a day time robbery?. Who is regulating theses fraudsters..?
No haven here... Don't use them...
Reviewed on: 9th May 2018
