HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The online Live Chat functionality WAS great, until they started taking away the option to use it for important stuff like disputing fraudulent transactions. Customer service closing at 6pm Mon-Fri isn't good enough when I work full-time. Local branches have all closed so it's almost impossible to see an actual employee. I'm now leaving for Metro Bank, who I only hear and read good things about their service: Fast processes, branches open 7 days a week, 24/ hour UK based customer service, new cards printed on-site. This is the future. Goodbye HSBC.
Reviewed on: 22nd February 2017
Highly competitive prices for my gadgets with a great discount structure for insuring multiple items. I phoned for support and the British-based staff were so friendly and helpful. The company also handles all claims in house, whereas my previous insurer outsourced it - hate that.
Reviewed on: 11th August 2016
