One Business telephone operator put my account on stop, due to a change in the business. I wasn't given the opportunity to explain the situation over the phone or the opportunity to provide supporting evidence at all. I even said that my experience with Lloyd's was good and that this telephone call and lack of any level of customer service would be my reason for issue. Within the hour I went into the local branch, explained the situation to the Branch Bank Manager who unfortunately had no control of the business banking, I closed the account and the Branch Manager apologised for the poor customer service and said they were sorry to loose my business.
Reviewed on: 11th August 2016
