Absolutely horrendous company.
We were involved in a collision after a driver pulled out in front of us. Esure unfortunately represented both parties and refused to investigate the accident and applied partial liability to both parties. I assume because its better for them to raise both our insurance premiums and save the expense of investigating the claim at all, nevermind correctly.
After chasing them up and hounding them they eventually provided a courtesy car that should have been offered and provided at the time of the claim. Only for them to take it back almost 2 weeks earlier than agreed leaving us whitout a car whilst trying to replace the one that they wrote off rather than repair.
They didnt even communicate to us that they were taking the courtesy car off hire, a confused rental agent called us apologising that they were going to need the car back today.
Each time we called the insurance agent they were rude and abrupt. Uncurteous and unhelpful.
We will never do bussiness with them again and advise anyone else to avoid them like the plague.if i could givem minus stars i would.
Reviewed on: 30th May 2018
