My 19 year old daughter had insurance with More Than Smart Wheels since August 2017. At the end of August put a private plate on her car, More Than were informed, I have confirmation email if the change. Im the September she changed address, her monthly payments increased from £85 to £135 a month. On the 14/02/2018 she was hit from behind by another driver. He admitted fault so everything was simple right? WRONG! From day one we have had to argue and give the same information over and over again. Everytime we’ve made a call they denied any knowledge of an address change being made even though the policy increased almost 400 pounds! We had to arrange the courtesy car ourselves as More Than were arranging this with an Enterprise branch 60 miles away in a different town! We heard from the loss assessor on 22/02/2018 l, he informed my daughter the car was a right off, she accepted the settlement offer and was payed out within a few days. Great right? NO! We had to declare to the loss assessor weather the car had a cherished number plate, this we did, we have the email as proof. During another phone call with More Than made by myself I was told that my daughters car did not have a cherished number plate. ( huge argument) They had nothing on their system to confirm the number plate had been changed. To any normal humam being the private plate was obvious, it was my daughters name and didn’t match the year of the car for a start! My daughter was told she had to carry on paying the 135 pound a month due to her ongoing injury claim. My daughter had a phone call on 17/4/2018 from More Than asking if she was driving her car as there seemed to be a problem with the black box! My guess is they sent it to salvage with my daughters car. She had to explain what had happened, that she no longer had a car, they wrote it off! They told her she could have a 56 pound refund. Today my daughter called me 06/062019 in a panic because More Than had written to her and were cancelling her policy because there seemed to be a problem with her black box and she had ignored their attempts to contact her. That was the last straw, I got on the phone and acted like a demented lunatic! This worked! I was informed that on the 22/14/2018 they should have written and told my daughter she had 30 days to put a new vehicle on the policy or it would be cancelled. (My daughter hasn’t yet got another car) They shouldn’t have carried on taking £135 a month, last payment taken on 01/06/2018! She was given false information! She will be refunded! They are sorry for the misunderstanding! Do not insure with More Than Smart Wheels! The company is a complete unprofessional joke
Reviewed on: 7th June 2018
