After an initial phone call, I was impressed with what I heard about carrot and, as my quote was only valid for 24 hours, I bought car insurance early. They threatened to cancel my policy as they hadn't fit a black box in my car, because my previous insurance had not ended and thus their one not started and so they could not physically put one in. I had to make several phone calls regarding it only to be told i should have notified carrot i had black box insurance before, which i did in the beginning. Second to that, on the day my insurance went live they told me i was not the policy holder at my previous policy and thus i owed them more money. Several phone calls later, they agreed they made the mistake, however pointing out that they didn't believe i had 1 years no discount as i had not had a licence for a year, completely not acknowledging the fact that you can have insurance as a provisional driver.
Reviewed on: 29th August 2016
