I started saving with Charter Savings Bank in early 2015, as I wanted to save some money with a different provider (to spread risk) and be able to do so online. It was straightforward to open up the account online (with clear and simple guidance provided). since then I have opened a 95-day notice account and two 1-year fixed-rate bonds as the rates offered were competitive. I have recently transferred one of the fixed-rate bonds to another one as Charter's rates remained competitive. No problems with setting-up, monitoring and accessing accounts online. As with all financial products it's essential to monitor rates being offered and change to better providers as and when appropriate. I haven't had reason yet to call Charter Savings Bank by phone, so can't comment on telephone service. As a good telephone service is essential when needed (to resolves issues etc.) - poor telephone servive will be a deal breaker - I give Charter 4/5 stars for overall rating. So overall, so far so good.
Reviewed on: 30th August 2016
