This company has recently swapped from AVIVA to Lloyds and their service has become awful! We have called them twice recently. First time they have given our details to a third company that has contacted us more than 5 times to claim some money for the repairing, even though the actual work was fully covered by our policy! Second time the lady at the customer service decided that it was not their responsibility, despite the fact that she admitted that she is not a plumber and she does not have any clue of why that was not covered by the policy. Her ONLY suggestion was to call a plumber, ask for a report, pay for the report and THEN contact them again. Should the report confirm that the issue would have been covered by the insurance, we may obtain a refund. In the meantime we should just wait and deal with the issue on our own.
Reviewed on: 21st June 2018
