Whilst the interest rate has reduced on the 123 current account compared to when it first started, and monthly fees are higher, I feel it is still a great account compared to others when considering the interest rate on savings up to £20k. I liked how Santander were transparent about all changes, staff are helpful in the branches, and the internet banking is quick and easy to use.
Reviewed on: 20th January 2018
Whilst the interest rate for this current account has reduced, it is still providing leading market rates compared to most other providers, particularly if you are able to have the £20k maximum limit in the account - as this helps you get the most out it. Customer service in the branch is good, and internet banking is easy to use to manage the account.
Reviewed on: 4th July 2017
Customer service not helpful but product seems fine
2
I have an occupational pension with Standard Life and when I was leaving my job, I inquired about being able to continue with my own contributions. I found that customer service through emailing on the website were not very helpful at the time, but when I phoned some time later, the service on the call was good. You get sent annual statements to show how your product is performing, which is helpful.
Reviewed on: 4th July 2017
The market rates for ISAs are not great at the moment, but I found that the rates offered by Santander were competitive, and allowed the inclusion of past ISAs. With online banking, it is easy to see the ISA options and rates available to you, and it is quick to select and finalise your choice without having to go to the branch.
Reviewed on: 4th July 2017
