Do not use this company. I am so regret I have made the decision to gone for BTL mortgage with them. They are so unfair to their customers. Taking my repayment money and not processing for months. When I found out what they done, I didn’t even get a sorry. They promised me to call me back with details explained and never did. Also told me I can’t complaint because they did investigation and they are happy with located my repayment. The customer service agent also told me they are NOT regulated by FCA so I can not take them to ombudsman for things they did wrong. Totally shocking.
Reviewed on: 16th May 2023
