The 3-year extended warranty only allows for one replacement product (which I cannot see mentioned in the small print) if they deem the item has to be written off. My Ninja was faulty and was sent for repair through Domestic and General. Domestic and General decided it should be written off today. I was told that now I would have to buy a new extended warranty for any new machine I purchased from Argos (via their voucher). Considering I the Ninja was just over 12 months old and it was faulty (although I see that I am covered for accidental damage if it was my fault), why should I be penalised to take out another policy? In other words the £69.99 I paid for the insurance last year could be seen as payment for the repair or even the equivalent of an insurance excess. I see that now the 3-year insurance premium has also gone up in price. Not at all happy about this and I have logged a complaint with Domestic and General. I am also looking to take to a consumer advice body, for further advice etc.
Reviewed on: 16th May 2023
