In my experience with MBNA, I found that while the service and customer experience couldn't be faulted, I did have a few issues with the deals that they offered me.
After being a customer of theirs for a number of years and always keeping my account in good order, I contacted them on numerous occasions about increasing my limit and even though I was told a higher limit was available to me, it never happened for some reason.
I would recommend MBNA overall, I just think that they tend to concentrate and look after their new customers as opposed to the ones that have had accounts over a number of years for some reason.
Reviewed on: 9th September 2016
I've had a Lloyds bank account now for a number of years and I haven't had any problems whatsoever. Simply put, they do everything that you'd want a bank to do, and they do it effectively and efficiently. In this day and age, that's quite rare I've found.
The products and services offered are competitive, there are numerous branches available throughout the UK, and accessing your account via online banking or the mobile app is straightforward and maybe more importantly secure.
I would certainly recommend this bank to anybody and while certain other high street bank's can leave a lot to be desired, Lloyds can't be faulted in my experience.
Reviewed on: 9th September 2016
Having had a mortgage with Santander for over 10 years, I have to say that as far as the product goes, the deals they offer, rates and fees they apply, they are as good if not better than the competition.
The problem I had was more to do with the customer service aspect, and if you need to do something as simple as change a phone number, you was either kept waiting for long periods of time, or even when you did get through they didn't always do what you wanted them to and it needed several requests.
Overall I would recommend Santander, but be prepared for average at best, customer service.
Reviewed on: 9th September 2016
