I've had a sainsburys credit card for less than 6 months. In that time they've failed to set up a direct debit correctly, failed to register payments made, sent me overdrawn by taking a double payment and now my card doesn't work online. They tell me the problem lies with all the different retailers the problem has occurred with and it can't possibly be the only common denominator - sainsburys bank. The staff in the call centre are disinterested and their favourite phrase is 'we can't do that' - usually in response to a request to fix a problem of their making. Sainsburys - you should disassociate from whomever is providing this whitelabel service- they're simply appalling.
Reviewed on: 8th September 2016
