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Name: danielle graves

Most Recent Reviews (2/2)

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Help to stop you hiding from your debts

I'd spent far too long impersonating an Ostrich and burying my head in the sand about my issues. Step Changes service was super easy to use and meant I no longer had to hide away from what was happening and could face my problems head on without fear. Their web tools helped me work out a reasonable budget and suggested fair amounts to spend on things such as clothes which when you are in debt you don't always consider buying for yourself. They provided me with template letters to contact my debtors and arrange minimum payments which I could afford! They took away a lot of stress and I really would recommend them. Reviewed on: 7th May 2017

More focussed on new customers than rewarding existing ones

We were insured with Hastings for a couple of years and had never had any problems with them they were efficient, helpful on the phone and dealt with all queries and changes promptly. However this year when our renewal was due the price had jumped up several hundred pounds despite the fact we had a new car that is cheaper to insure and an extra years no claims discount. I called up to speak to someone about the renewal and see what could be done but they weren't interested and basically told me it was tough luck and that we would have to take our custom elsewhere which wasn't a response I was expecting. Reviewed on: 11th September 2016