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Name: Robby

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they have destroyed my and my family's future. THIEVES GIVE ME MY MONEY

I opened the account 6 months ago also reading on another review site (I do not name but understand what it is) all good reviews. SCAM ALL SCAM !! in my opinion they are fake. read this fake review and I trust .. until I had on the 500 euro bill all right as soon as I received an amount of 10,000 euros they freeze account. they ask for documents I give them. they ask for other documents I provide them. in short, all that they ask! then they disappear. I write emails monese nothing answer they disappear. I feel bad .. I'm physically sick. I do not know how to tell my wife that I got 10,000 euros cheated. I feel sick . then after 10 days they write to me that they want to close the account . I write email okay give me my money back. all money that I have! these scammers tell me that I have to wait at least 40 days before I can get my money back. I tremble. I despair, I do not know how to tell everything to my wife. these damn thieves do not want to give me back the money I start thinking. I start research online and I find review of monese and I get an accident .. many many cases maybe hundreds of cases like me. all robbed by MONESE .. almost faint, I get stomach cramps and I wonder me how can you allow FCA all this ? how did these thieves get FCA clearance? why does not FCA intervene? Is FCA useful? I'm sick very bad. DO NOT GIVE A PENNY TO THIEVES MONESE WHO DO NOT WANT TO DO MY END WITHOUT MONEY FOR ME AND MY FAMILY a desperate .... Reviewed on: 18th July 2018

Reply from Hi Robby - we only close accounts in the most extreme of circumstances, and often temporarily as a precaution. Our team should have explained the process we need to follow via email, but you can find more information in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Response date: 24th July 2018