Write a review

Member Profile

Name: Steven Ho

Most Recent Reviews (1/1)

View All

Rip off boiler cover policy that they try to charge you extra for

Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!? Reviewed on: 27th July 2018