Unbelievable incompetence and couldn't give a damn attitude. A mistake by them took months to sort out, eventually the mistake was found by a RIVAL bank. Telephone contact often took between 30 minutes and 1 hour. Not even an apology from them. I've just cancelled this card and will never use this bunch again. Time after time they said there was nothing wrong with their transactions, for weeks and weeks, yet they had transposed one digit and sent £2,900 to a random account.
Reviewed on: 2nd September 2018
Do not use them. If you need to call to resolve a problem they have created expect to wait on hold for 35 - 65 minutes. They have lost £2900 of my money, after a bodged balance transfer, missing since 05/6/18 and they refuse to do anything about it. Interest is accruing and they don't care.
Reviewed on: 28th July 2018
