Multiple attempts to get the right documents to them. They seem to change to goalposts, telling you they have everything and them changing their mind. They don't tell you this by email, letter or phone and wait for you to call and chase them. Different bank representatives give different information. Awful. Wasted a lot of time.
I'm sure everything will be fine once the account is set up, assuming that end point is reached ever.
Reviewed on: 22nd August 2018
