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Name: Charlotte.

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YOUNG DRIVERS AVOID!! EXTORTION!!!

1
Anyone who has given this company 5* works for them 100% I do not see any reason for anyone to give this company more than 2*s I have never experienced such extortion in my whole life. I picked this company as it was my first car, first insurance blah blah blah. Nice and cheap, thought I was getting a good deal (minus the £500 deposit) didn't have a time restraint on the black box (big fat lieeeeee) ect. I have been with this company since January and in that time my monthly direct debit hasn't gone up once but 3 times! I was paying £80 a month which I thought was a bargain, then it went up to £150 because I moved and they didn't tell me on the phone that I would be charged however I did receive an email 2 WEEKS LATER saying they had made a mistake and I owe them £450 for changing my address. I also changed jobs and had the unfortunate pleasure of telling them I started commuting (£25 for the privilage of letting them know) and had to add miles onto my policy because my 4000 was no longer enough (new job requires about 14k per annum) an extra £700 later for 2000 extra miles bringing my direct debits to a whopping total of £291!!! And that's not even enough miles to get me to the end of my policy year!!! As a single mum who works full time who needs a car for everyday life (as most people do) like dropping my child to school and driving to and from work, don't even talk about weekends as I'm scared to use my car for the fear of having to buy more miles, this company is helping my already thriving debt start salivating from every orophis. I have currently 646 miles left on my account and I'm 4 months from this hell ending! The app barely works, the customer service is OK at best, direct debits dates can't be changed and you have to have a direct debit to even have a policy or they'll cancel you, no flexibility for payment arrangements. The only reason I am currently still with them is I can't afford to pay off the rest of my policy to leave them! Please avoid at all costs, I am struggling ridiculously financially and this company is top 3 in my list of why! While reading all this, just to summarise, I have had 2 cars with this More Than this year, the first was a Suzuki Alto 2006 (0.9l engine) and the second is a Nissan Micra 2001 (1l engine) and my insurance is nearly £4000!!!!! To clarify, if I hadn't been such a cheap skate trying to find insurance the day before I needed it and paid that little bit extra a year, I would be paying 2000 a year instead of nearly 4000 and that will rise in the next month as I need to purchase more miles. AVOID AVOID AVOID AVOID. Reviewed on: 28th August 2018
Charlotte.'s avatar
Charlotte.