Cheap quotes, extorsionate charges for anything else111
1
I insured a car that I'd paid a deposit on with a private seller. The seller was awaiting a car he had bought, also privately. The chain however fell apart as the car he wanted didn't materialise, so he needed the car he'd provisionally sold to me. Anyway I rang Autonet to cancel my poiicy after only three days and after paying them £28 deposit only to be asked for a further amount of over £22!!! The supervisor I spoke to said it's a standard charge to cover costs as It costs £110 to set up and cancel a policy and they were only asking for £50!!! I said that's not true otherwise how could my classic car policy only cost me £90 a year with a profit for the insurance company? He said he couldn't discuss any other insurance company. He was extremely arrogant and unhelpful. I will never use them again and will make sure anybody that I speak to will never use them either. If they charge these kind of fees for simple tasks imagine what they'd be like if you needed to make a claim. Totally out for what they can get.
5. Payment for Our Services
In addition to the premiums charged by your insurer, we will also charge you the following fees for arranging and handling brokered products (see section no.3, Our Service). These fees are non-refundable and are payable at the time of the transaction to which it relates:
Service Service Charge
Arranging your new policy* £20
New policy incepted via our call centre additional £15
Arranging your policy renewal* £50
Amendments to your policy £35
Duplicate Documents & customer requests for personal data £10
As part of our new business process, we will check your
information. If we have to make any amendments to correct
your information, you'll have to pay a £10 administration fee £10
Refund issued to you by credit/debit card £0
Refunds issued to you by cheque £20
Postal delivery of new policy or renewed policy documents £5
Sending Correspondence Special Delivery £6.50
Dishonoured Cheque £19.50
Payments by debit card 0%
Payments by credit card 2% of the total
amount payable
Cancellation prior to policy start date £25
Cancellation within 14 days £50
Cancellation after 14 days £75
Cancellation due to failure of identification process within 14 days £75
*In addition to the new policy and renewal arrangement fees where your insurer pays us less than 25% commission an additional fee may be levied. The monetary amount of any such fee will be fully disclosed to you prior to you purchasing/renewing the policy. In the event that your policy is cancelled a pro-rata refund of this fee will be made.
Reviewed on: 30th September 2016
