In applying for a current account First direct led me on to believe that everything was set up and even sent me a welcome pack. One month later I called them to find out why the switch from my other account had not yet occurred. For some mysterious reason they had cancelled my application without notifying me. I tried my utmost to follow their instructions to "complete" the application process but after attempting to chase them up having sat through many long phone calls (left on hold) I ended up giving up. I have four other bank accounts and setting up all the others was pain free having completed each application within a matter of minutes. First Direct are a waste of time so my sincere advice is not to be fooled by their £100 incentive to switch to them.
Reviewed on: 26th October 2016
