I've been with the Nationwide for twenty plus years and found them very helpful and understanding in the early days with great on-line banking but things have changed...
Last week I visited my local branch with my husband to add him to my current account, which is a 30 minute drive away. The cashier took ages to get the correct form but supported us with completion and checked both the form and our ID before sending off to be actioned. Seven days later, I received my form back in the post advising there was an error and we needed to return to our branch! So I called the Retail Admin Team who finally worked out that the form wasn't dated. Then they advised that I couldn't date and return the form by post but really did need to drive for an hour, 30 minutes there and 30 minutes back to simply drop the form off.
After my father passed away, I thought it was best to add my husband to my account for future ease, perhaps this just isn't to be.
Reviewed on: 12th September 2018
