Terrible terrible company!
I applied online and received no confirmation email.
3 days passed and no communication at all.
I spoke to them on the app and they took 3 days to reply (They are supposed to be an app only company) What a joke!
They then asked me to send photos of my drivers licence, utility bill. That wasn't good enough - they wanted a photo of my passport.
Another week has past and I have heard nothing still. They ignore my messages constantly.
Eventually I got through to them on the phone. They all sound like a bunch of amateurs who have no idea what they are doing. They advised an offer letter has been sent to me ...10 days ago!!!! I've received nothing!
I thought this card being an app based product would be a good alternative to the Halifax Clarity card. How wrong was I!
They are failing at what is supposed to be the main attraction of the product!
STAY AWAY FROM THIS POOR POOR COMPANY.
I suspect any problems with purchases and the customer would be left high and dry!
Reviewed on: 21st September 2018
